2001 ISSUES:

Subject: ALL CITIES - E-mail Issue - Problem: The following message has been updated to the IVR to reflect the current network status. WHO? This E-mail issue affects some FastAccess and Dial customers. WHAT? Our customers may experience some technical difficulties sending and receiving E-mail at this time. WHEN? The outage began at 4:13 p.m. EST on Tuesday, December 04, 2001. WHERE? This issue is impacting the nine-state Bellsouth region that BellSouth Internet Services serves. WHY? The equipment problem that is causing the difficulties is unknown at this time. The estimated time of resolution is 3:00 a.m. on Wednesday, December 5, 2001. We will further update you once the service has been restored. We apologize for any inconvenience and thank you for choosing BellSouth Internet Services. Status: Open -- Updated: 12/4/01 9:51:24 PM

This event has no effect on incoming mail, only on our ability to distribute outgoing mail. Currently, outgoing mail appears to be being processed, immediately.

Subject: All Cities - E-mail Outage - Problem: The following message has been posted to inform you of an outage in your area; in addition, the IVR has been updated to reflect the current status. WHO? All Fast Access and Dial customers are affected by the outage. WHAT? Our customers will be unable to access their E-mail at this time. Also, FastAccess customers that have downloaded our Connection Manager Tool may a yellow diagonal line or a red X through the tool. The yellow line indicates which system is affected by the maintenance and the red X indicates that the customer has no connection. WHEN? The outage began at 12:00 a.m. EST on Monday December 3, 2001. WHERE? This problem will impact the nine-state Bellsouth region that BellSouth Internet Services serves. WHY? This is a result of a E-mail upgrade that was not completed during the scheduled maintenance window. The estimated time of resolution is unknown. We will further update you once the service has been restored. We apologize for any inconvenience and thank you for choosing BellSouth Internet Services. Resolution: We have successfully restored our E-mail service in your area and customers are able to access their mail normally. The service was restored at 5:40 p.m. EDT. The duration of the outage was 17 hours and 40 minutes. Status: Closed -- Updated: 12/3/01 6:28:47 PM

Subject: Lafayette, LA FastAccess - Scheduled Maintenance - Problem: The following message has been updated to the IVR to reflect the current network status. WHO? FastAccess customers are affected by this maintenance. WHAT? We will be conducting a system maintenance that will cause customers to be unable to connect and surf the Internet during the maintenance window while work is conducted. WHEN? The maintenance will take place Friday, November 16, 2001, from 12:00 a.m. to 6:00 a.m. EST. WHERE? The maintenance will take place in Lafayette, LA. WHY? Our Facilities Team will be upgrading our operating system code to correct known bugs in earlier version. We apologize for any inconvenience and thank you for choosing BellSouth Internet Services. Status: Open -- Updated: 11/13/01 10:26:02 PM

At 3:45pm on Wednesday 9/26/01 our email server corrupted its database, causing the loss of user passwords. Currently if you can't access you account with your normal password, simply use your USERNAME as your password. Call 337-546-6038 to have us change your password, to whatever you want. You can also email your password change request to: fixdat@whodat.net

At 11:30am on Tuesday 9/25/01 Talk-America/Access-One, removed rotary (rollover) service on 1 pool of lines in the middle of 2 modem hunt groups. This is causing some busy signals during peak times. Please use 457-1853 as an alternate dialup number. You can create a new dialup account using your existing username and password. Simply input the new phone number and be sure to set the TCP/IP settings as SERVER ASSIGNED. Service has been switched over to BellSouth as primary carrier on the effected lines and service is due to be restored by Friday 9/28/01.

Scheduled Maintenance - Problem: The following message has been posted to the newsgroups, in addition, the IVR has been updated to reflect the current status. WHO? FastAccess and Dial customers are affected by this maintenance. WHAT? We are preparing to conduct a system maintenance that will cause customers to be unable to access members services or their account information. WHEN? The maintenance will take place Thursday, August 16, 2001, from 12:00 a.m. to 2:00 a.m. EDT. WHERE? The maintenance will take place in ALL CITIES. WHY? Our Facilities Team will be installing additional equipment to allow for growth, which will increase our capacity and have more products available for our customers. We apologize for any inconvenience and thank you for choosing BellSouth Internet Services. Resolution: Resolution; The system maintenance has been successfully completed. Customers will no longer experience latency, and will be able to connect to the Internet normally. Status: Closed -- Updated: 8/16/01 3:09:11 AM

BellSouth.Net maintenance has forced the internet connectivity to be down. All WWW and incoming mail traffic has been halted until 6am CT Wednesday 8-8-2001

Alternate connectivity is available through our proxy server. Input: "proxy.whodat.net" or "192.168.86.250" (without the quotes) and port 8080 for all services (WWW, FTP, etc.), to take advantage of this backup service.

PSINet files Chapter 11 - http://www.psinet.com/news/pr/01/june1.html

At Midnight August 1st 2001 we discontinued access with PSInet due to the closing of the POP we used in Lafayette, La. All services were rerouted to use our new provider BellSouth.Net and their backbone access UUnet.

Location Local Server Date of Maintenance Thr Jul 19 00:01 CDT Window 1 hour Summary BBS.WHODAT.NET / WWW.GEAUX.ORG / WWW.OUTDOORCAJUNCOOKING.COM / WWW.ZYDECOSTUFF.COM / WWW.SAVOYFAMILY.COM will be taken down to service a failing power supply cooling fan and for general cleaning. Web, Mail and FTP services will be disabled for the listed domains, for the duration of the service window.

Wednesday 3:16pm 7-18-2001 There was a fiber cut on PSInet's backbone in the Baltimore, Maryland area. Ticket #3631556 has been issued. There is no timetable at current for when this will be resolved. It is effection internet throughput, throughout the Northeast and Southeast regions of the USofA.

Location NORTHWEST UNITED STATES Problem Routing irregularities were detected in this region. Affected Peering connections were affected. Resolution Service has been restored. Began Thu Jun 28 19:30:00 2001 EDT Resolved Thu Jun 28 20:36:00 2001 EDT Ticket NETOPS-3599802

Location CENTRAL UNITED STATES Problem Latency was detected in this region. Affected Approximately 24 InterFrame customers were affected by the loss of a T1 circuit. Resolution Service has been restored. Began Thu Jun 28 14:22:00 2001 EDT Resolved Thu Jun 28 15:00:00 2001 EDT Ticket NETOPS-20594600

PSINet at 9:10am CDT Wednesday 6-6-2001 and until 9:40am CDT was down. They lost connectivitly through the point of presence in Lafayette. I attempted to reroute through Houston and Virginia but it effected our ability to connect there as well. BellSouth apparently had a major problem in the Lafayette area. Ticket #20579376 was been assigned to this event. Your ability to surf the net is currently disabled, all incoming/outgoing email will be held until we can get connectivity restored.

5-24-01 Just before 11pm CST bbs.whodat.net and www.geaux.org were restarted to enable WebMail access for both domains. Total downtime was less than 2 minutes and should have had little or no effect on the users. Geaux.Org was given a complete facelift to go along with its new capabilities.

5-22-01 Just after midnight dodat.whodat.net the main webserver and domain name server, was taken down to correct a clock offset issue. Outage lasted about 3 minutes and should have had little or no effect to users currently online.

PSInet has a fiber cut and Ticket# 20550974 has been issued. You may be experiencing latency and packet loss due to this issue. Scheduled time of repair is 7:30pm today, Thursday April 26th.

3/24/00 at 11:10pm we lost connectivity through the Lafayette POP and Corporate can't access the Lafayette POP either. I attempted to reroute traffic through Virginia, Houston and New Orleans unsuccessfully, due to an apparent system wide failure. I eventually was able to reconnect through an optional Lafayette access point and have managed to reestablish connectivity at 11:30pm.

Symptoms of this issue include the inability to surf to locations outside of the Whodat.net domain or others directly under its control. All email you attempt to send out will be stored locally until connectivity is restored. All incoming mail will automatically be resent, so no mail should be lost.

Ticket #20524750 was assigned.

Location TRANSATLANTIC TRAFFIC Date of Maintenance Tue Mar 27 00:00:00 2001 GMT Window 6 hours Summary PSINet customers may experience routing instability and latency in data transfer as configuration changes are made in the following cities: London Amsterdam Ticket Number NETOPS-20509003

Location SOUTHEAST UNITED STATES Date of Maintenance Tue Mar 27 00:00:00 2001 EST Window 4 hours Summary PSINet customers in this region may experience routing instability and latency in data transfer as configuration changes are made. Ticket Number NETOPS-3271561

Location MULTIPLE LOCATIONS Date of Maintenance Tue Mar 27 01:00:00 2001 EST Window 4 Hours Summary PSINet customers may experience routing instability and latency in data transfer as configuration changes are made in the following cities: Dallas TX Ft Worth TX Ticket Number NETOPS-20516193

2-09-2001 KBON was off-air from midnight to 1am for transmitter maintenance.

From 12:15am BBS.WHODAT.NET was offline for different features, for approximately 15 minutes, for routine maintenance and a webserver upgrade.

2-5-01 at 5pmCT PSInet is experiencing packet loss in and out of the Lafayette point of presence. What will happen is that sites that you'll want to surf to, will be slow or unavailable, until this issue is resolved.

A ticket #20480013 as been assigned.

Sometime on January 17th, 2001 the local router became congested. I was out of town until the 18th at 4am, the router automatically rebooted itself and cleared the congestion. I took the opportunity to restart bbs.whodat.net at the same time. Ticket #20472483 was assigned to this issue.

Location LAFAYETTE LA Date of Maintenance Wed Jan 10 01:00:00 2001 EST Window 1 hour Summary PSINet dial-up customers using access number (337)289-1278 may lose connectivity as hardware changes are made. Ticket Number NETOPS-3035702

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