2000 ISSUES:

Location NORTHEAST UNITED STATES Date of Maintenance Wed Dec 13 00:01:00 2000 EST Window 4 hours Summary Atypical routing and latency may be visible in brief intervals while hardware is upgraded. Also, reference: fs-20355163 fs-20355172 fs-20354093 fs-20355173 fs-20355176 fs-20355179 fs-20197546 fs-20355166 Ticket Number NETOPS-20351683

Location ATLANTA GA Problem Intermittent loss of service on a circuit is causing latency. Affected Services through this facility may have had noticeable latency during peak hours. Resolution This ticket remains open, but service is not affected at this time. Non-urgent repairs have been scheduled in the near future. Began Wed Nov 29 03:22:00 2000 EST Resolved Fri Dec 1 15:00:00 2000 EST Ticket NETOPS-20426141 Alternate numbers not applicable

Tuesday 11-28-2000 9:45pm CT PSInet's Lafayette POP is experiencing latency issues. Ticket #20426080 has been issued. There is no specific timeline for when this will be corrected. Additionally there is a netsplit out on the left coast (west coast) that may effect your ability to reach locations that are hosted there.

On Sunday, 11-26-2000 at just after 9am CT, the local power transformer failed with a big bang. We went on battery backup, until that failed. Our generator failed to start and will go in for service tomorrow. Total time offline was under 30 minutes.

On Thursday 12 noon to 1pm CT dodat.whodat.net was offline to repair a failed power supply fan and to upgrade CPU and double the available RAM. System is now at 400 Mhz.

At 10:30pm CT 10-31-2000 BellSouth was running tests on the ISDN circuits. All internet activites off of our own network, will be suspended during this time. Total downtime was 25 minutes and this issue is still under Ticket #LS012640.

10-31-2000 3:30pm CT BellSouth is running line tests on our ISDN circuits. We shouldn't have be down for more than 5 minutes, we were actually down for over 10 minutes. All outside internet activity was unavailable during that time. Ticket #LS012640 has been assigned by BellSouth.

Location HOUSTON TX Problem An outage has been detected in one of PSINet's facilities. Affects InterFrame service for some customers has been interrupted. Status PSINet is investigating the trouble. Began Thu Oct 26 13:00:00 2000 EDT ETR Thu Oct 26 15:00:00 2000 EDT Ticket NETOPS-20396955 Alternate numbers not applicable

PSInet at 4:00pm CT 10/25/00 Ticket #20396402 and Noon 10/26/00 Ticket #20397280 is having high latency issues and are looking into trunk overloading, Packets are being dropped through the Lafayette point of presence. At 3:45pm the router was restarted to clear congestion. PSInet is supposed to report back on the network issue on Friday morning.

10:20am CT 10-21-00 The PSInet Lafayette, router and dialup server, are causing high latency. No timetable has been given for when this issue will be cleared up. This resulted in my router getting congested and I forced a restart to clear it up. More than likely I'll restart it again when this issue is resolved. Downtime for the restarts is less than 1 minute. Ticket #20392333 has been assigned.

9pm 10/3/00 PSInet's point of presence was down in Lafayette and I rerouted through Virginia, however it appeared to be very congested. I awaited callback to see exactly what the problem is in Lafayette and when it was to be repaired. I tried to reroute through New Orleans and Houston with no success, so it appears to be some long distance circuits are also effected. The problem appeared to be in the fiber connection in New Orleans, and it was causing major congestion. Total outage lasted about 45 minutes and I was able to restore the connection through Lafayette. NETOPS Ticket #20375145 was issued for this event.

Location BATON ROUGE LA Problem Technicians have detected dial-up hardware that is out of service. Affects Dial-up access at (225) 928-2660 is out of service. Status The local telephone company is working to restore service. Began Thu Sep 21 13:00:00 2000 EDT ETR Wed Oct 4 17:00:00 2000 EDT Ticket NETOPS-20362658 Alternate numbers Baton Rouge, LA US +1 (225) 343-5061 V.90:ISDN:2B Alternate numbers Baton Rouge, LA US +1 (225) 388-9558 :ISDN:2B Long Distance Charges may Apply!!!

Wednesday Sept. 20th 9:30 PM CT. The Lafayette POP died and was unable to route network traffic. Ticket #20361526 & CS20361810 were issued for the duration of the event which lasted under 45 minutes. By the time I caught the event and went to reroute through Virginia, service was restored.

Sunday Sept. 17th 9:30 PM CT. It wasn't an outage per se, what happened was that PSInet had latency problems. Latency causes high ping times between you and were you want to go on the internet. What normally should take 200ms is taking 1 second or more, to transact. PSInet had an outage issue in New York city, but that shouldn't have had an effect on us here. Ticket #20357574 was been issued for the duration of this event. In addtion Ticket #csat-2675157 was issued as well.

Location HOUSTON TX, NEW ORLEANS LA, MOBILE AL and BATON ROUGE LA Problem Latency was detected in this region. Affected All services and traffic transmitted through this location were affected. Resolution Connectivity to HOUSTON TX is now stable. PSINet continues to monitor. Began Mon Aug 21 02:45:00 2000 EST Resolved Mon Aug 21 12:27:00 2000 EST Ticket NETOPS-2565940

Location NEW ORLEANS LA Problem A circuit outage was affecting service at a PSINet facility. Affected All services and traffic transmitted through this location were affected. Resolution The carrier made circuit repairs. Began Mon Aug 14 08:34:00 2000 EST Resolved Mon Aug 14 10:42:00 2000 EST Ticket NETOPS-20316426

Location NEW ORLEANS LA Date of Maintenance Wed Jun 7 05:00:00 2000 GMT Window 4 hours Summary Service may be interrupted for up to one hour while equipment is moved. Ticket Number NETOPS-2205649

5-19-00 While PSInet was down, BBS.WHODAT.NET was offline for about 20 minutes starting at 1:15am CT to upgrade to 100 Mb/s network connectivity. 2AM - I'm currently running some speed tests and everything is working fine.

Ticket #20227120 - Was assigned due to the fact that this pending issue wasn't available on the bulletin listing in advance.

Location CENTRAL UNITED STATES Date of Maintenance Fri May 19 01:00:00 2000 EDT Window 4 hours Summary PSINet customers may experience routing instability and latency in data transfer as configuration changes are made. Ticket Number NETOPS-2190879

Location NORTHWEST UNITED STATES Date of Maintenance Fri May 12 03:00:00 2000 EDT Window 4 hours Summary PSINet customers may experience routing instability and latency in data transfer and configuration changes are made. Ticket Number NETOPS-2080894

Location NORTH AMERICA / EAST-WEST TRAFFIC Problem A fiber cut is affecting service to multiple circuits in this region. Affects This affects east - west traffic in the United States during peak hours. Status Service has been restored. The ticket remains open for monitoring purposes. Began Thu May 4 16:00:00 2000 EDT ETR Thu May 4 19:00:00 2000 EDT Ticket NETOPS-20211828 Alternate numbers not applicable

Location NORTHEAST UNITED STATES Problem A circuit outage is causing service interruptions at PSINet facilities in this region. Affects All services through this region may notice latency during peak hours. Status The dispatch team is proceeding with repairs. Began Thu Apr 20 17:00:00 2000 EDT ETR Fri Apr 21 04:00:00 2000 EDT Ticket NETOPS-20197281 Alternate numbers not applicable

Location NORTH CENTRAL UNITED STATES Date of Maintenance Tue Apr 18 01:00:00 2000 EDT Window 2 hours Summary PSINet customers may experience routing instability and latency in data transfer as hardware changes are made. Ticket Number NETOPS-20014932

Location MAE-WEST Problem A circuit outage is causing service interruptions. Affects All services and traffic transmitted through this location are affected. Status A technician has been scheduled to dispatch. Began Thu Apr 13 21:30:00 2000 EDT ETR Fri Apr 14 14:00:00 2000 EDT Ticket NETOPS-20190048 Alternate numbers not applicable

Friday, 4-14-00 11:30:00 CDT BellSouth unexpectedly cut over the central office in Lafayette to the new 337 area code. This action was supposed to take place on April 5th but wasn't. Todays action was without notification and there was no way for me to know when they were going to do it. Luckily it didn't cause a bigger outage than it did, we were only down for about 10 minutes, the length of time for me to detect it.

Friday, 04-14-2000 at 10:00:00 CDT I cut over our backbone to switched 100 mbps service. This will allow all network activity to double in speed over past performance. Our routers and servers were restarted to be able to better track the new network performance. Downtime was a matter of seconds and should have had minimal effect on anyone.

Tuesday, 04-11-2000 We might have encountered some busy signals this morning before noon while BellSouth corrected mistakes they made in the rollover orders for the new lines that were installed Monday. Line capacity has been increased by 30% and this brings us back under a 4.5:1 ratio of customers to phone lines. I try to keep it under 5:1 and we've constantly added capacity as the needs arise. During 1999 for instance, telephone capacity was increased by 150% as I strive to keep my customers satisfied. Currently I'm working on getting the internet bandwidth increased by a minimum of 100% as usage increases. Currently we are running in the 50% load range of available internet capacity, during peak times.

I had BBS.WHODAT.NET offline for about 5 minutes at 11:45am 3/15/00 to do a RAM upgrade from 64 to 128 megs. This will allow the server to run with more connections than previously allowed and help move the email traffic that much faster.

NETOPS 20147142 was assigned. Washington D.C. had a switched routing failure and it is effecting several of their major cities. We are hubbed through Dallas and it is disconnected at the moment. This issue has been taking place since 9:30pm on Saturday 3-5-00 and is expected to be cleared by 8am. on Sunday 3-6-00. There is no way for me to route areound this problem at this time.

Location NEW YORK NY Problem An outage has been detected in one of PSINet's facilities. Affects InterFrame service for some customers has been interrupted. Status A technician has been scheduled to dispatch. Began Thu Feb 24 16:15:00 2000 EST ETR Fri Feb 25 00:30:00 2000 EST Ticket NETOPS-20138359 and CS-1856343 Alternate numbers not applicable

2/15/00 BBS.WHODAT.NET was down for maintenance. I backed up the primary SCSI drive and moved all the data over to a 27 gig IDE 7200 rpm drive. The process began at 3am and was completed by 4:27am. No mail or data was lost, this activity caused users to not be able to send or receive mail through this server until the process is completed, also during this time period, KBON's Audio stream was disabled.

Ticket NETOPS-20101618 Location MULTIPLE LOCATIONS, MIAMI FL, HERNDON VA and ATLANTA GA Problem A circuit outage affected service at one of PSINet facilities. Affected DSL cconnections were out of service. Resolution The carrier made circuit repairs. Began Thu Jan 20 12:15:00 2000 EST Resolved Thu Jan 20 14:35:00 2000 EST

Ticket NETOPS-20092425 Location NORTHEAST UNITED STATES Problem Routing irregularities have been detected in this region. Affects This affects peering connections at this location. Status PSINet is investigating the trouble. Began Tue Jan 11 20:36:00 2000 EST ETR Tue Jan 11 22:36:00 2000 EST Alternate numbers not applicable

TICKET #20088681 Location LAFAYETTE LA Problem An outage has been detected in one of PSINet's facilities. Affects FrameConnect service and dialup service to (318) 262-0039, (318) 289-1278 is unavailable at this time. Status PSINet is investigating the trouble. Began Fri Jan 7 10:30:00 2000 EST ETR Fri Jan 7 12:30:00 2000 EST Ticket NETOPS-20087853 Alternate numbers Baton Rouge, LA US +1 (225) 343-5061 V.90:ISDN:2B Alternate numbers Baton Rouge, LA US +1 (225) 388-9558 :ISDN:2B Alternate numbers Baton Rouge, LA US +1 (225) 928-2660 V.34+:ISDN:2B Long Distance Charges may Apply!!!

Click here to return to the current year events.